German/French Customer Service Associate

About the role

iQor is seeking a bilingual German/French Customer Service Associate to join its Cairo team. In this full-time, on-site position you will handle inbound and outbound customer interactions via phone, email and chat, delivering prompt and accurate support throughout the customer lifecycle.

Key responsibilities

• Respond to customer inquiries in German and/or French across multiple channels.
• Troubleshoot basic issues and provide solutions in line with company procedures.
• Document all interactions in internal systems and maintain accurate case records.
• Escalate complex cases to senior staff when necessary.
• Collaborate with teammates and supervisors to improve processes and service quality.
• Meet performance targets, adhere to schedules and participate in ongoing training.

Required profile

• Fluent in German and/or French with good English for internal communication.
• Strong customer-facing attitude and focus on satisfaction.
• Excellent phone etiquette and clear written communication.
• Previous experience in a contact-center or similar customer-facing role is an advantage.
• Ability to work on-site in Cairo in a fast-paced, target-driven environment.
• Graduates only.

Required skills

• Basic computer literacy.
• Comfort using CRM tools and standard office applications.

What we offer

• Opportunity to work for a global CX leader.
• Continuous training and career development.
• Dynamic, multicultural team environment.