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Skills
Experience
Receptionist
Various Hotels & Hostels, Chefchaouen
2023-11 - 2026-06
Welcomed guests and managed check‑in/check‑out procedures, ensuring a smooth arrival experience. Handled reservations, phone calls, emails and payment processing using hotel management software. Coordinated with housekeeping to guarantee room readiness and timely turnover. Provided local tourism information, arranged transportation and activities, and resolved guest concerns professionally to maintain high satisfaction.
Sales Associate – Traditional Craftsmanship
Tourist Bazaars, Chefchaouen & Tetouan
2024-02 - 2026-06
Assisted international tourists in five languages (English, Spanish, Portuguese, French, Arabic) to promote Moroccan handcrafts, leather goods, textiles and souvenirs. Negotiated prices while maximizing sales and achieving weekly targets. Maintained attractive merchandise displays, managed stock levels and performed inventory checks. Delivered personalized recommendations and cultural insights, enhancing the visitor experience.
Access Controller
Standard Profile, Tangier
2023-03 - 2023-09
Monitored site security and controlled access points to ensure safety of personnel and assets. Conducted regular patrols and responded to incidents according to established protocols. Worked rotating shifts, including nights and weekends, maintaining vigilance and accurate log records.
Multitasking Restaurant Staff
Various Restaurants, Rabat, Tangier, Tetuán
2022-09 - 2023-02
Took customer orders, served food and beverages, and recommended menu items based on guest preferences. Provided detailed information about specialties and ensured a pleasant dining experience through attentive service. Collaborated with kitchen staff to coordinate timely order delivery and maintained a clean dining environment.
English Customer Advisor
WebHelp, Rabat‑Sale
2020-09 - 2022-07
Handled customer inquiries via phone, email and chat in English, delivering effective solutions and maintaining professional communication. Managed customer cases from opening to resolution, ensuring high satisfaction scores. Documented interactions in the CRM system and contributed to knowledge‑base updates.
Store Associate
Atacadao, Rabat‑Sale
2018-10 - 2020-03
Ensured shelves were stocked and products well organized, supporting visual merchandising standards. Assisted customers with product information and answered queries, enhancing the shopping experience. Maintained store cleanliness and supported daily operational tasks such as inventory checks and cash handling.
Education
University degree in Portuguese Studies
Languages
English
intermediate
Portuguese
intermediate
Spanish
intermediate
French
intermediate
Arabic
intermediate
Tamazight
intermediate
Last updated: 1 month ago