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Skills
Experience
Scheduler
Aegis Carrington
2024-03 - 2026-05
Managed patient appointment calendars and coordinated provider schedules, ensuring optimal availability and minimal conflicts. Utilised scheduling tools such as Slack, Google Workspace, Outlook, Trello, Asana, Notion and Canva to handle rescheduling, cancellations and reminders. Served as the first point of contact for patients, addressing inquiries and maintaining confidentiality of health information. Assisted with basic medical billing and coding tasks, verifying insurance coverage and preparing claims. Supported office operations by managing supplies, processing invoices and maintaining organized documentation.
Scheduler
Meditrust Healthcare Services
2023-09 - 2024-02
Scheduled patient appointments and coordinated provider calendars, confirming, rescheduling and canceling as needed. Contacted patients via phone for reminders and follow‑ups, maintaining accurate scheduling records. Facilitated communication between patients, caregivers and medical teams to ensure smooth service delivery. Ensured patient confidentiality and compliance with healthcare policies while handling sensitive information. Utilised electronic health record systems and various scheduling software to streamline workflow.
Customer Service Representative / Quality Control
Meditrust Healthcare Services
2020-08 - 2022-07
Provided front‑line customer service, handling patient inquiries, appointment confirmations, cancellations and rescheduling. Conducted quality control checks on data entry and patient records to ensure accuracy and compliance with privacy regulations. Assisted with medical billing and coding, verifying insurance coverage and preparing claims. Managed office supplies, processed invoices and maintained a clean, organized workspace. Coordinated communication among healthcare providers, staff and patients, relaying messages and scheduling meetings.
Languages
en
Last updated: 3 weeks ago