Butler

About the role

A highly professional and detail-oriented Butler is sought to join the team at a five-star hotel in Cairo, Egypt. The Butler provides exceptional, personalized service to guests, anticipating their needs and ensuring every request is handled with efficiency and grace.

Key responsibilities

• Welcome guests and prepare for their arrival, creating a warm and inviting atmosphere
• Provide personalized, anticipatory service to meet and exceed guest expectations
• Handle administrative tasks such as answering emails, preparing welcome cards and ordering amenities
• Serve as the main point of contact for guests during their stay, handling wake-up calls, packing and unpacking and special arrangements
• Coordinate with other departments to ensure seamless service
• Assist guests with inquiries about local attractions, customs and services
• Maintain high service standards, comply with health and safety regulations and uphold confidentiality

Required profile

• Proven experience in luxury hospitality or high-end household management
• Fluent English; knowledge of Arabic or other languages is a plus
• Knowledge of etiquette, protocol and the expectations of high-end clientele
• Ability to work various shifts, including evenings, weekends and holidays
• Physical stamina to stand and walk for long periods and lift and carry up to 30 lbs
• Hospitality management degree or butler certification preferred; familiarity with Egyptian customs and culture is advantageous

Required skills

• Exceptional interpersonal and communication skills, with a customer-focused approach
• Strong organizational skills and ability to manage multiple priorities
• Anticipating and fulfilling guest needs with empathy and discretion
• Proficiency in using technology for guest services and administrative tasks