Community and Support Internship
Tamatem Games · Le Caire
Description du poste
About the role
Join Tamatem as a Community and Support Intern and help shape the experience of our gaming community. You will work closely with the support team to ensure players receive timely, helpful assistance while maintaining a positive in‑game environment.
Key responsibilities
- Handle a high volume of user inquiries, tickets, and comments with professionalism.
- Respond to questions about games, services, and billing, demonstrating deep product knowledge.
- Prioritize customer needs and provide clear, compassionate guidance.
- Monitor in‑game chat to enforce respectful behavior.
- Maintain up‑to‑date user databases and communicate internally and externally.
- Collect and analyze user feedback to support product performance reporting.
- Play Tamatem games regularly to stay informed and deliver relevant support.
Required profile
- Bachelor's degree in Sales, Customer Service, or a related field.
- 1‑3 years of experience in community support or customer service, preferably in mobile gaming.
- Strong time‑management, multitasking, and problem‑solving abilities.
- Patience, empathy, and the capacity to work under pressure.
- Team‑oriented attitude with a flexible work ethic.
- Passion for gaming and a genuine interest in enhancing player experiences.
Required skills
What we offer
- Hands‑on experience in a fast‑growing gaming company.
- Opportunity to develop community management and support expertise.
- Collaborative environment with a focus on player satisfaction.
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Tamatem Games
Le Caire
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