Dispatch Coordinator

About the role

We are seeking an experienced Dispatch Coordinator to manage the scheduling and dispatch of commercial HVAC, refrigeration, electrical, and plumbing service technicians. The role operates in a fast‑paced, 24/7 environment and is fully remote, allowing you to coordinate service operations from anywhere.

Key responsibilities

• Dispatch and schedule field technicians using the BuildOps platform.
• Coordinate emergency service calls and preventive‑maintenance appointments.
• Monitor technician routes, job status, and completion times.
• Update work orders, service notes, and customer records within BuildOps.
• Communicate ETA, scheduling details, and service updates to customers.
• Work closely with field technicians to ensure efficient job execution.
• Prioritize urgent requests while optimizing overall technician schedules.
• Maintain accurate dispatch logs and follow up on open work orders.

Required profile

• Hands‑on experience using BuildOps.
• Experience dispatching commercial HVAC, refrigeration, electrical, or plumbing technicians.
• Ability to thrive in a 24/7, fast‑paced service environment.
• Strong scheduling, multitasking, and organizational abilities.
• Excellent verbal and written English communication skills.
• Calm under pressure with quick decision‑making during emergencies.
• Proficiency with Microsoft Office and Google Workspace.
• Preferred: background supporting commercial service contractors, knowledge of preventive‑maintenance scheduling, familiarity with technician routing and service optimization.

Required skills

• BuildOps (hands‑on usage).
• Microsoft Office suite.
• Google Workspace.

What we offer

• Competitive salary based on experience.
• Fully remote work environment.
• Long‑term growth opportunities with a expanding company.
• Collaborative and supportive team culture.