English Customer Care Specialist – Graduate Required

About the role

Teleperformance is seeking an English Customer Care Specialist to join its Cairo site. The role involves providing high‑quality support to customers in English across multiple channels while working in a fast‑paced, multicultural environment.

Key responsibilities

• Handle inbound and outbound interactions via phone, email, chat, and social media.
• Respond to customer inquiries, resolve issues efficiently, and provide accurate product and service information.
• Document all interactions in the CRM system and follow established procedures.
• Escalate complex cases to senior team members when necessary.
• Collaborate with team leaders to meet performance targets, maintain service level agreements, and contribute to process improvement.

Required profile

• Fluent spoken and written English.
• Completed undergraduate degree (graduate status).
• Ability to work on‑site in Cairo with flexibility for rotating shifts, weekends or holidays.
• Basic computer literacy and comfort working in a high‑volume contact‑center environment.

Required skills

• Familiarity with CRM systems.
• Experience with ticketing systems.
• Basic computer literacy, including typing skills.