Junior Customer Insights Analyst

About the role

We are looking for a Junior Customer Insights Analyst to join the Growth team at SuperPay. You will work with customer and transaction data to help improve acquisition, onboarding and retention in a fast‑moving fintech environment.

Key responsibilities

• Conduct analysis of customer behavior across the growth funnel (acquisition, onboarding, activation, retention).
• Track key growth KPIs such as conversion rates, CAC, retention, and transaction frequency.
• Build and maintain basic dashboards and reports for Growth, Marketing, and Product teams.
• Analyze campaign performance and help identify drivers of user acquisition and engagement.
• Support segmentation and cohort analysis under guidance from senior team members.
• Monitor customer drop‑offs and flag potential issues in the user journey.
• Assist in A/B test tracking and basic performance evaluation of experiments.
• Collect, clean, and organize data from multiple sources to ensure reporting accuracy.
• Support competitor research by tracking fintech apps, pricing, and market trends.
• Collaborate with senior analysts and Growth stakeholders to translate business questions into data outputs.

Required profile

• Bachelor’s degree in Data Science, Economics, Statistics, Mathematics, Business Analytics or a related field.
• 0‑2 years of experience in data analysis, business intelligence or related internships.
• Strong analytical mindset with a willingness to learn quickly in a growth environment.
• Fluent English with good communication skills and ability to work in a team.

Required skills

• Excel
• SQL (knowledge is a strong plus)
• Power BI or Tableau (experience is a plus)