Remote Operations Team Lead
Vezloo · Le Caire
Job description
About the role
Vezloo is looking for a remote Operations Team Lead to manage a group of agents in an outsourcing environment. The role focuses on driving performance, implementing operational strategies and ensuring high-quality client service.
Key responsibilities
- Lead and coach a team of agents, providing performance feedback and support.
- Develop and execute operational strategies to meet and exceed client expectations.
- Monitor team performance metrics and implement data-driven improvements.
- Address client inquiries promptly and resolve issues to maintain a customer-oriented environment.
- Collaborate with other departments to streamline processes and improve service delivery.
- Promote a positive corporate culture and support professional development of team members.
Required profile
- Proven managerial experience in the outsourcing/offshoring sector.
- Strong leadership abilities with a track record of motivating diverse teams.
- Excellent written and verbal communication skills in English.
- Analytical mindset with capability to make data-driven decisions.
- Experience in performance management and employee development.
- Familiarity with project management tools and customer service software.
Required skills
- Project management tools
- Customer service software
Questions fréquentes
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Published 3 hours ago
Expires 1 month from now
3 views · 0 applications
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Vezloo
Le Caire