Reservation Specialist

About the role

Stella Stays is seeking a Reservation Specialist to join its fast‑growing hospitality team. You will be the first point of contact for guests, handling inquiries and bookings across multiple channels while ensuring a seamless, high‑quality experience.

Key responsibilities

• Respond promptly to customer inquiries and booking requests via phone, email, and chat.
• Provide accurate information on services, policies, pricing, and amenities.
• Process reservations efficiently using the company’s reservation system.
• Monitor room and resource availability to optimise booking flow.
• Collaborate with other departments to fulfil guest requests and resolve issues.
• Handle complaints professionally and ensure timely resolution.
• Support the development of customer‑service strategies with management.
• Participate in training programmes to enhance skills and product knowledge.

Required profile

• Proven experience in customer service or reservation management, preferably in hospitality or travel.
• Excellent verbal and written communication and negotiation abilities.
• Strong attention to detail and accuracy in a fast‑paced environment.
• Effective organisational and time‑management skills with the ability to prioritise tasks.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including weekends and holidays.
• Capability to handle and resolve customer complaints promptly.
• Proficiency in Microsoft Office and related software applications.

Required skills

• Reservation management system
• Microsoft Office