This job is no longer available
This job expired on 19/09/2026. It no longer accepts applications.
Seller Support Associate – Amazon Marketplace
Amazon · Suez
Job description
About the role
The Seller Support Associate serves as the primary point of contact between Amazon and its marketplace sellers. In this role you will provide timely, accurate assistance to merchants worldwide, helping them resolve issues and improve their selling experience on the platform.
Key responsibilities
- Respond to seller inquiries via phone and email, adhering to service level agreements.
- Escalate complex cases to appropriate internal teams such as Customer Service, Merchant Investigations, or Payments.
- Identify recurring system problems and suggest process improvements.
- Develop and maintain internal documentation and knowledge base articles.
- Maintain performance metrics including quality, productivity, first‑contact resolution, and attendance.
Required profile
- Minimum 1 year of customer service experience.
- At least 1 year of experience driving process improvements.
- Strong written and verbal communication skills in English.
- Ability to work flexible schedules and handle high‑volume contact‑center environments.
Required skills
- Microsoft Office
- Excel
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Amazon
Suez