Seller Support Associate – English & Arabic

About the role

The Seller Support Associate serves as the primary interface between Amazon and its marketplace partners. You will provide timely, accurate assistance to sellers and vendors worldwide, helping them resolve issues and improve their experience on the platform.

Key responsibilities

• Communicate clearly and professionally with sellers via phone and email.
• Handle inbound contacts in a metric‑driven contact‑center environment.
• Provide prompt service, escalating complex issues when necessary.
• Develop platform knowledge to better support sellers.
• Maintain high performance metrics such as quality, productivity and first‑contact resolution.
• Identify trends, suggest process improvements and create internal documentation.
• Collaborate with Customer Service, Merchant Investigations and Payments teams to resolve seller inquiries.

Required profile

• At least 1 year of customer‑service experience.
• Experience driving process improvements.
• Proficiency with Microsoft Office applications, especially Excel.
• Ability to work flexible shifts, including nights, weekends and holidays.
• Fluent reading, writing and speaking in English (Arabic preferred).

Required skills

• Microsoft Office
• Excel

What we offer

• Opportunity to work with a global e‑commerce leader.
• Flexible shift schedules to accommodate varied working hours.