Senior Sales Associate

About the role

The Senior Sales Associate will lead the customer journey in a luxury boutique, delivering the brand story and driving sales through personalized service. This role combines deep product knowledge with proactive client relationship management to achieve revenue targets.

Key responsibilities

• Define and execute sales strategies, including cross‑selling and up‑selling to new and existing clients.
• Communicate the brand’s inspiration, craftsmanship, and story during each sales interaction.
• Monitor market trends and propose initiatives to enhance client development and brand experience.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Maintain and update the boutique’s client database, ensuring accurate records for targeted communication.
• Uphold store standards, loss‑prevention policies, and operational excellence, including mystery‑shopper checklists.
• Provide exemplary customer service, handling retention plans and complaint resolution.

Required profile

• 3‑5 years of retail sales experience, preferably in a luxury environment.
• Strong ability to multitask, prioritize daily business needs, and model attendance standards.
• Excellent interpersonal skills for building and sustaining client relationships.
• Flexibility to work non‑traditional retail hours.

Required skills

• PowerPoint
• Word
• Excel