Assistant Spa Manager

About the role

The Assistant Spa Manager supports the Spa Director in overseeing daily operations of the spa, ensuring high standards of service, cleanliness, and guest satisfaction. This full‑time, onsite role is based at Road 90, New Cairo City, and reports directly to senior spa management.

Key responsibilities

• Supervise and coordinate activities of spa staff across salon, skin‑care, massage, reception, and locker‑room areas.
• Maintain inventory of supplies, equipment, and uniforms within budget constraints.
• Assist with budgeting, operating statements, and payroll reporting to support financial management.
• Ensure the spa environment remains clean, safe, and well‑maintained.
• Handle guest feedback, resolve complaints, and promote exceptional customer service.
• Conduct employee training, orientation, and performance feedback.
• Participate in HR processes, including discipline, recognition, and open‑door communication.
• Step in for the Spa Director during absences, ensuring continuity of operations.

Required profile

• High school diploma or GED.
• Minimum of 2 years experience in spa operations, guest services, or a related hospitality field.
• Strong understanding of budget and inventory management.
• Excellent interpersonal skills for guest interaction and team leadership.

Required skills