Community Clients Relations Supervisor

About the role

The Marq is looking for a Community Clients Relations Supervisor to lead daily client‑service activities, ensure high satisfaction, and support the Clients Relations Section Head in achieving departmental goals.

Key responsibilities

• Respond to client inquiries via phone, email, and in‑person, and manage tickets from the mobile app and call centre.
• Maintain accurate client records, update ticket statuses, and prepare weekly legal sheets for cases requiring legal action.
• Supervise the client‑relations team, monitor service‑quality standards, and coordinate with Finance and other internal departments.
• Assist with contract delivery, gift‑box distribution, and walk‑in meetings, documenting concerns and facilitating communication.
• Contribute to continuous improvement of client‑service processes and reporting.

Required profile

• 5–7 years of proven experience in a similar client‑relations or customer‑service role.
• Bachelor’s degree in Business Administration or a related field.
• Strong communication, interpersonal, multitasking and stakeholder‑management abilities.
• Knowledge of real‑estate industry practices is a plus.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint