CRM Team Leader

About the role

We are seeking an experienced CRM Team Leader to drive the performance of our HubSpot CRM platform. In this remote, full‑time position you will lead a high‑performing team, ensure data quality, and deliver insights that support business growth.

Key responsibilities

• Lead, mentor and continuously improve the CRM team.
• Manage and optimise HubSpot CRM pipelines, workflows, lists, properties and reporting.
• Maintain accurate customer data, enforce segmentation and data‑governance standards.
• Design dashboards and KPI reports to inform strategic decisions.
• Analyse customer data to enhance engagement and operational efficiency.
• Collaborate with Sales, Marketing, Customer Service and Technical teams to improve the overall customer experience.
• Drive automation projects and implement AI‑powered solutions for productivity gains.
• Establish and enforce CRM best practices across the organisation.

Required profile

• Bachelor's degree in Business, Marketing, Information Systems, Computer Science or a related field.
• Minimum 3 years of experience in CRM management or a similar role.
• Proven ability to lead or supervise a team (preferred).
• Strong analytical, reporting and problem‑solving capabilities.
• Excellent communication skills and fluency in English.

Required skills

• Hands‑on experience with HubSpot CRM.
• Expertise in CRM automation and integrations.
• Practical knowledge of AI tools applied to business processes.
• Ability to build dashboards, reports and KPI visualisations.