Gold Floor Guest Services Agent

About the role

The Gold Floor Guest Services Agent delivers personalized, high‑end service to guests staying on the Fairmont Gold floor. This full‑time, on‑site position ensures a seamless, luxurious experience from arrival to departure.

Key responsibilities

• Assist Gold floor guests with check‑in and check‑out procedures.
• Provide concierge services, including recommendations and reservations.
• Handle guest requests promptly and professionally.
• Maintain the cleanliness and aesthetic standards of the Gold lounge.
• Collaborate with housekeeping, food & beverage, and other departments to anticipate and fulfill guest needs.

Required profile

• Excellent communication, interpersonal and customer‑service skills.
• Strong problem‑solving ability and meticulous attention to detail.
• Fluency in English; additional languages are a plus.
• Professional discretion, organizational skills and the ability to multitask.
• Previous hospitality or related service experience preferred.
• Flexible availability for evenings, weekends and holidays.

Required skills

• Proficiency with hotel management system software.