Guest Relations Agent

About the role

The Guest Relations Agent is the primary point of contact for visitors, delivering a friendly and professional welcome while ensuring a seamless experience throughout their stay.

Key responsibilities

• Review arrival lists and greet guests upon arrival.
• Attend to special guests, such as VIPs, and promptly answer their inquiries.
• Provide detailed information about hotel amenities, local attractions, and promote available services.
• Anticipate guest needs, build rapport, and offer assistance with tasks like confirming travel arrangements or taking messages.
• Record guest interactions and relevant information in the daily logbook.
• Address and, when necessary, escalate customer complaints to maintain high satisfaction levels.
• Ensure compliance with health, safety, and quality standards at all times.

Required profile

• Excellent interpersonal and communication skills.
• Professional and courteous demeanor.
• Strong attention to detail and ability to follow procedures.
• Capability to handle guest complaints calmly and efficiently.
• Flexibility to work varied shifts, including weekends.

Required skills