IT Help Desk Specialist

About the role

Teleperformance is seeking a motivated IT Help Desk Specialist to join its global IT team. You will provide first‑level technical support to employees, ensuring smooth operation of hardware, software, and network services.

Key responsibilities

• Deliver first‑line support for hardware, software, and network issues via phone, email, remote tools, or on‑site.
• Install, configure, and maintain desktops, laptops, printers, scanners and related equipment.
• Support Microsoft Windows OS, Office 365, Outlook and manage user accounts, password resets, and email configurations.
• Diagnose hardware/software faults, escalate complex problems, and document resolutions.
• Maintain IT inventory, monitor systems, and respond to help‑desk tickets within SLA targets.
• Assist onboarding by setting up workstations and required applications.
• Perform basic LAN/Wi‑Fi troubleshooting and routine system updates.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field.
• 6 months to 1 year experience in IT Help Desk, Desktop or Technical Support.
• Strong analytical, communication and customer‑service skills.
• Ability to work in a fast‑paced environment and manage multiple tasks.

Required skills

• Windows operating system.
• Microsoft Office 365 and Outlook.
• Basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
• Active Directory (a plus).
• Remote desktop tools and ticketing systems.

What we offer

• Competitive salary package.
• Medical and social insurance.
• Career growth and development opportunities.
• Multinational, professional work environment.
• Continuous learning and hands‑on technical exposure.