Field Service Engineer – Security & Inspection Products

About the role

The Field Service Engineer will install, maintain and repair Varex Imaging Security & Inspection Products across Egypt and internationally. The role involves direct customer interaction, technical support and extensive travel.

Key responsibilities

• Install, maintain and repair security and inspection equipment to the highest standards with limited supervision.
• Instruct customers on operation and maintenance, providing on‑site and remote technical assistance.
• Act as a product specialist and company representative, delivering professional communication and troubleshooting.
• Provide phone support and coordinate with specialists in other regions.
• Report safety issues, repetitive repair problems and activity logs using service reports, timesheets and expense forms.
• Prepare travel schedules, customer correspondence, and special reports on remarks, sales prospects and competition.
• Keep up‑to‑date with product specifications, maintain personal technical documentation and perform other assigned duties.

Required profile

• Graduate of a technical institute or university in electronics, electrical engineering, mechatronics or equivalent.
• Military training in basic electronics is advantageous.
• Professional, tactful attitude with willingness to travel extensively and work on short notice.
• Fluency in English and the local language.
• Ability to work within a multicultural, worldwide team.

Required skills

• Proficiency with an Oscilloscope and Digital Multimeter (DVM) and ability to read schematics.
• Experience in PLC Logic programming.
• Knowledge of Salesforce for service reporting.
• Familiarity with SAP (advantage).
• Advanced Microsoft Excel for data collection and reporting.