NOC & Application Monitoring Manager

About the role

The NOC & Application Monitoring Manager will lead the 24/7 Network Operations Centre for a leading digital bank, ensuring real‑time visibility of system availability and performance across all production applications and infrastructure.

Key responsibilities

• Oversee continuous monitoring of production systems, applications, and infrastructure using observability tooling.
• Lead the NOC team, managing shift coverage and incident response according to defined playbooks.
• Detect, triage, and escalate incidents, executing first‑line actions and producing health reports.
• Establish and maintain dashboards, alerting thresholds, and escalation matrices in collaboration with technical teams.
• Drive adoption of Site Reliability Engineering (SRE) practices and lead root‑cause analysis initiatives.
• Manage relationships with monitoring‑tool vendors to optimise platform usage.
• Coach and develop NOC staff, ensuring readiness for major incidents.

Required profile

• Bachelor's degree in Computer Science, IT or a related field.
• Minimum 7 years of experience in NOC operations, application monitoring or SRE, preferably in banking or financial services.
• Proven experience managing 24/7 shift‑based teams.
• Strong analytical, troubleshooting and reporting abilities.
• Excellent communication skills, capable of handling escalations under pressure.

Required skills

• Hands‑on experience with observability and monitoring tools such as Splunk, Datadog, Dynatrace, Prometheus and Grafana.
• Solid understanding of ITIL incident and problem management practices.