Process & Circulars Analyst (Senior Officer)

About the role

We are looking for a Process & Circulars Analyst (Senior Officer) to manage the creation, review and distribution of internal circulars and operational publications while driving process improvement across the Support Sector.

Key responsibilities

• Prepare, review and publish internal circulars, announcements and operational documents in line with approved policies and governance standards.
• Coordinate with various departments to collect, validate and update operational information prior to publication.
• Analyse existing processes and workflows, identify gaps and inefficiencies, and support re‑engineering and optimisation initiatives.
• Document procedures, process flows and service standards in collaboration with business owners.
• Monitor the implementation of approved improvements and ensure they meet operational requirements.
• Maintain archiving and tracking systems for publications, procedures and process documents.
• Produce analytical reports and dashboards on process performance, efficiency and service quality.
• Support governance, compliance and audit activities related to operational processes and publications.

Required profile

• Bachelor’s degree in Business Administration, Engineering, Management Information Systems or a related field.
• 2–5 years of experience in process analysis, operational support, documentation or publications management.
• Familiarity with governance, policies, procedures and operational controls in a banking or corporate environment.
• Strong analytical, problem‑solving and communication skills, with high attention to detail.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio