Senior Travel Reservations & Operations Executive – Incoming & Outgoing

About the role

Wander Wave is seeking a senior professional to manage travel reservations and operations for both incoming and outgoing tourism. The role involves handling flight bookings, hotel arrangements, transfers, and complete travel packages while ensuring excellent customer service.

Key responsibilities

• Process domestic and international flight reservations using Amadeus GDS and airline booking systems.
• Create and manage PNRs, calculate fares, issue tickets, and handle reissues, refunds, voids, and cancellations.
• Book hotels, airport transfers, transportation, excursions and assemble travel packages.
• Coordinate incoming tourism arrangements including accommodation, transfers, tours and supplier liaison.
• Coordinate outgoing tourism arrangements covering flights, hotels, transfers and international travel packages.
• Prepare quotations, itineraries and booking confirmations.
• Communicate with airlines, hotels, tour operators and other suppliers to ensure smooth operations.
• Respond to customer inquiries, recommend travel options and provide after‑sales support.
• Follow up on bookings, payments and required travel documents.
• Maintain accurate reservation and customer records and achieve sales and reservation targets.

Required profile

• Minimum three years of proven experience in travel reservations and tourism operations.
• Strong practical experience with Amadeus GDS (mandatory).
• Experience with major airline reservation systems, airline portals and B2B booking platforms.
• Good command of written and spoken English.
• Degree in Tourism, Hospitality, Business or related field preferred.

Required skills

• Amadeus GDS
• Airline reservation systems
• B2B booking platforms
• Microsoft Office