Service Operations Engineer – After‑Sales

About the role

The Service Operations Engineer will lead after‑sales operations for the branch, ensuring business targets, customer satisfaction and operational excellence are met. You will develop service teams, drive continuous improvement and guarantee compliance with Electrolux standards.

Key responsibilities

• Lead and manage all after‑sales service activities within the branch.
• Monitor service team performance against defined KPIs and take corrective actions.
• Translate company strategies into actionable branch plans.
• Ensure compliance with policies, procedures and quality standards.
• Coach, develop and evaluate team leaders and administrative staff.
• Identify training needs and coordinate capability‑development programs.
• Monitor and improve franchise/service‑partner performance.
• Drive customer satisfaction through timely response and resolution of concerns.
• Prepare operational and performance reports and lead improvement projects.

Required profile

• Bachelor's degree in Mechanical Engineering, Electrical Engineering or a related field.
• At least one month of experience in after‑sales operations or a similar role.

Required skills