Area Supervisor - Local Shops

About the role

Talabat, part of the Delivery Hero Group, is hiring an Area Supervisor for local shops in Alexandria. The role oversees performance and operations across several branches within a district, ensuring smooth fulfillment processes across different locations and retailers, and works closely with the store supervisor.

Key responsibilities

• Oversee performance and operations for multiple branches in a district, ensuring seamless fulfillment across different locations and retailers.
• Work with the store supervisor to evaluate, develop and ensure that fulfillment processes and workflows inside the store are followed.
• Supervise the shopper process of daily orders, including picking, segregation and packing.
• Monitor work schedules for shoppers and supervise the team in processing orders and resolving customer complaints about wrong picks.
• Monitor operational policies and procedures, control damages, errors and mis-picks, and maintain high customer service levels.
• Assist in coaching and training new employees (the store supervisor).
• Ensure shoppers follow the agreed processes and policies.

Required profile

• 3-4 years of previous experience in order fulfillment and managing pickers.
• 1-2 years of operations experience in a grocery store.
• Well organized, able to multitask in a fast-paced environment, open-minded and creative.
• Excellent verbal and written communication, strong interpersonal and relationship-building skills.
• Strong decision-making, issue resolution and analytical abilities, reliable and a good timekeeper.