Assistant Director of Housekeeping

About the role

Four Seasons Hotel Cairo at The First Residence is looking for an Assistant Director of Housekeeping to support the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. The role ensures exceptional cleanliness, guest satisfaction, team engagement, operational efficiency and compliance with company standards, while providing leadership, coaching and guidance to all team members.

Key responsibilities

• Oversee housekeeping operations, including guestrooms, public areas, laundry and back-of-house areas, and supervise supervisors, room attendants, housepersons and laundry and public area attendants.
• Inspect guestrooms, VIP arrivals, suites and public areas daily, and follow up on guest requests, complaints and service recovery.
• Recruit, onboard, train and coach staff, lead pre-shift meetings and run performance evaluations.
• Maintain quality standards, monitor performance metrics and implement corrective actions; manage cleaning schedules, checklists and inventory of supplies, linen and uniforms.
• Control departmental budgets and costs, conduct inventory counts and identify cost-saving opportunities.
• Ensure compliance with health, safety and sanitation policies, keep SDS/MSDS up to date and handle emergencies.
• Submit maintenance work orders to Engineering and coordinate room availability with Front Office.
• Prepare weekly schedules, review attendance and payroll submissions, prepare departmental reports and use PMS, Microsoft Office and other hotel systems.

Required profile

• More than 1 year of experience.
• Native Arabic speaker with authorization of citizenship.
• Working knowledge of division operations, which is generally learned on the job.
• Able to read, write and speak English, and able to operate computer equipment and housekeeping systems.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Dental, medical, disability and life insurance, and a retirement pension plan.
• Training and development, and complimentary dry cleaning for uniforms.
• Complimentary employee meals and stays at Four Seasons properties (availability-based).
• Employee service awards, annual parties and sports events.

The position is full-time, five working days a week.