Assistant Groups & Events Manager (Hotel)

About the role

The Assistant Groups & Events Manager supports the Groups and Events Sales team in delivering successful meetings, incentives, conferences and exhibitions (MICE) for the hotel in Cairo. Working closely with the Director of Groups and Events, the role ensures smooth handling of enquiries, proposals and bookings while contributing to the hotel’s financial and revenue targets.

Key responsibilities

• Assist the Director of Groups and Events in department management and act as the point of contact in their absence.
• Receive, qualify and coordinate group and event requests, responding within five business hours.
• Apply Kempinski MICE SOPs from initial enquiry through contracting, ensuring accurate data entry in the Opera S&C system.
• Conduct site inspections with prospective clients together with the Field Sales team.
• Identify and pursue upsell opportunities to exceed budgeted revenue.
• Prepare and send proposals and contracts, following up within 24 hours.
• Maintain the booking pipeline, supervise activities in Opera and ensure proper hand‑over to the Event Manager.
• Participate in talent development initiatives, performance evaluations and recruitment as required.

Required profile

• Excellent organisational and communication abilities.
• Strong customer‑service orientation with a proactive approach to problem solving.
• Ability to work under pressure and meet tight deadlines.
• Team player who supports cross‑departmental collaboration.

Required skills

• Proficiency with the Opera S&C property management system for group and event management.
• Experience handling RFPs, proposals and contract negotiations in a hospitality environment.