Assistant Manager, Spa & Wellness

About the role

Four Seasons Cairo is looking for an Assistant Manager, Spa & Wellness to support the daily management of its Spa, Wellness and Fitness operations. The role drives team performance, revenue growth and guest satisfaction while maintaining the highest standards of luxury service.

Key responsibilities

• Support daily management of Spa, Wellness and Fitness operations, ensuring the highest standards of luxury service and operational excellence.
• Drive team performance through coaching, training, mentoring and continuous development.
• Support revenue growth through membership sales, retail performance, upselling programs and wellness experiences.
• Enhance spa and wellness offerings by identifying industry trends and introducing new treatments, services and retail products.
• Oversee the Spa Membership Program, achieving sales, retention, engagement and satisfaction targets.
• Handle guest and member feedback proactively, resolve concerns and personalize service.
• Manage administrative and operational functions such as payroll, inventory control, retail management, contracts and vendor payments.
• Monitor compliance with brand standards, health and safety requirements and departmental policies.
• Collaborate with hotel leadership and cross-functional teams on departmental objectives and guest satisfaction.

Required profile

• Previous experience as an Assistant Spa Manager or in a similar leadership role in a luxury hotel, resort or wellness environment.
• Proven ability to lead, motivate and develop high-performing teams.
• Demonstrated success driving revenue through memberships, retail sales and upselling.
• Experience managing budgets, payroll, inventory and day-to-day operations.

Required skills

• Strong understanding of spa, wellness, fitness and luxury guest service operations.
• Excellent communication, interpersonal and guest recovery skills.
• Strong organizational and problem-solving abilities, with a hands-on, proactive approach.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Employee discount on stays at any Four Seasons property worldwide.
• Complimentary dry cleaning for employee uniforms and complimentary employee meals.
• Schedule of 5 days per week.