Associate Facilities Manager - Soft Services

About the role

JLL is hiring an Associate Facilities Manager for soft services in Cairo, Egypt. The role covers client relationship, site operations, dining services, health and safety, contracts, finance and asset management, and leading a small team of facilities staff. It is an on-site position.

Key responsibilities

• Delight clients, manage their communications and complaints, and help develop improved processes that improve service or reduce cost.
• Deliver soft services according to the regional and country master plan, keeping KPIs, savings targets and compliance with best practice; perform daily and periodic property inspections and vendor reviews.
• Prevent outages, complete audits and reports, support fixed assets management, and maintain property procedures such as emergency procedures, vendor assignments and service records.
• Manage dining services: timely meal delivery, quality and quantity checks, vendor compliance with health and food safety regulations, and escalation to vendor management.
• Ensure the site meets legal, regulatory and client HS&E requirements, supports HSE action plans, and holds contractors and staff to account.
• Monitor site contracts, support regional and global sourcing, and support financial targets with monthly variance analysis.
• Lead the site facilities team, mentor and train members, plan and direct the work of facilities staff and contractors, and act as a subject-matter expert in at least one technical area.

Required profile

• Fluent verbal and written English and Arabic.
• Higher education in a relevant field of business and project management.
• Relevant experience in facilities management, HSE, soft and hard services, customer service and hospitality, and soft services, asset management and dining.
• Experience in facilities management and project management is a plus.
• Ability to manage multiple complex operational matters, hold vendors accountable, and communicate professionally.

Required skills

• Excellent interpersonal, written and oral communication skills.
• PC skills, including MS Office; CAFM/CMMS experience is a plus.
• Technical, engineering or building management knowledge is a plus.