Atlassian Developer - Associate / Senior Associate

About the role

PwC is looking for Associates and Senior Associates Atlassian Engineers to join its Cloud Service Delivery function in Cairo. You will design, implement and support Atlassian solutions, mainly Jira, Jira Service Management (JSM) and Confluence, with a strong focus on ITSM implementations, automation and cloud transformation. You will work with clients and internal stakeholders and collaborate with delivery teams and client transformation programs across the PwC Global Network.

Key responsibilities

• Design, implement and support Atlassian Cloud and Data Center solutions, with a focus on Jira Service Management (ITSM) use cases
• Lead and contribute to ITSM implementations in JSM, including incident, problem, change, request and asset management
• Configure and manage Jira projects and workflows
• Manage and optimize Confluence spaces, templates, permissions and knowledge-base structures
• Implement and maintain Assets / Insight (CMDB) configurations and integrations
• Develop and maintain automations, scripts and API-based integrations with third-party systems
• Perform and support large-scale cloud migrations for Jira and Confluence, including pre-migration assessments and post-migration optimization
• Troubleshoot complex technical issues and support daily operational tickets and service requests
• Collaborate with engineers, developers, architects and project managers, and contribute to documentation and knowledge sharing

Required profile

• Bachelor's degree in Computer Science, Computer Engineering or a related field
• 2+ years of experience in application technical support, Atlassian administration or Atlassian development (more expected for Senior Associates)
• Proven experience implementing ITSM solutions in JSM
• Experience with Assets / Insight, APIs and advanced automations
• Experience with cloud migrations, including DC-to-Cloud and Cloud-to-Cloud
• Solid understanding of ITIL concepts and Agile methodologies
• Professional proficiency in English

Required skills

• Jira, Jira Service Management and Confluence
• Atlassian REST APIs, Forge and scripting/automation tools
• ITSM (ITIL) and Agile
• Desirable: Atlassian certification (e.g. ACP-620, ACP-120), enterprise delivery experience, Atlassian Marketplace apps and plugin development