Atlassian Technical Support Associate

About the role

We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role, you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements.

Key responsibilities

• Provide technical support for Atlassian products, ensuring adherence to best practices and standards.
• Manage and optimize application performance, security, and operational tasks.
• Troubleshoot and resolve technical issues related to Jira, Confluence, and associated tools.
• Work closely with other support engineers, developers, architects, and project managers within the organization.
• Manage Jira projects and Confluence spaces on both Cloud and self‑hosted versions.
• Support daily tickets and requests, creating new Jira projects, workflows, custom fields, and Confluence spaces.

Required profile

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• At least 2 years of experience in the Applications Technical Support domain.
• Fluent English (speaking and writing).

Required skills

• Atlassian Jira
• Atlassian Confluence
• Scripting and automation tools
• IT service management
• Agile methodologies

What we offer

• Flexible working arrangements (Flex‑work, Home Office).
• Refer‑a‑Friend bonus program.
• Wide range of leading‑edge trainings, including language courses.
• Family medical insurance.
• Yearly bonus.