Azure Technical Support Engineer - Associate

About the role

PwC is looking for a motivated Azure Technical Support Engineer with 1-3 years of experience to join its advisory practice in Cairo. The role sits within the integration and platform architecture line of service, which designs and implements seamless integration solutions and secure, efficient cloud and network architectures for clients. The successful candidate will provide technical support for Azure services and help customers understand Azure features and best practices.

Key responsibilities

• Provide technical support for Azure services, troubleshooting and resolving issues related to cloud infrastructure, applications and services.
• Assist customers in understanding Azure features and functionalities, guiding them through best practices.
• Monitor and respond to support tickets in a timely manner to ensure high customer satisfaction.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Document solutions and maintain knowledge base articles for internal and customer use.
• Participate in on-call rotation to provide after-hours support as needed.
• Stay up to date with Azure updates, features and industry trends.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent experience).
• 1-3 years of experience in technical support or a similar role, preferably with a focus on cloud technologies.
• Familiarity with Microsoft Azure services (e.g. Virtual Machines, Azure Active Directory, SQL Database) and tools.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as Microsoft Azure Fundamentals or Azure Administrator are a plus.