Billing Support Tech Specialist

About the role

Vodafone is looking for a Billing Support Tech Specialist to provide L2 support for technology and business stakeholders. You will ensure billing services remain highly available, meet SLA targets, and continuously improve operational processes.

Key responsibilities

• Maintain SLA compliance for daily billing support activities.
• Automate manual jobs to increase productivity.
• Monitor and guarantee timely completion of bill cycles.
• Improve mean‑time‑to‑resolve (MTTR) for trouble tickets.
• Apply automation and DevOps techniques to streamline operations.
• Analyze recurring issues and implement preventive action plans.
• Update monitoring and alarm procedures for efficiency.
• Adhere to Vodafone’s security and privacy standards.

Required profile

• Bachelor’s degree in Computer Science, Engineering or related field.
• 3+ years of experience supporting 24x7 production environments.
• Experience with telco billing systems.
• Strong analytical mindset and problem‑solving ability.
• Ability to work in a high‑energy, multitasking environment.

Required skills

• Linux/Unix system administration
• Database management
• Programming/scripting (Java, Perl, Python)
• Computer networking
• Virtualization concepts
• Cloud computing basics
• Cybersecurity awareness
• Billing systems knowledge

What we offer

• Opportunity to work for a global telecom leader.
• Career growth in a supportive, inclusive environment.
• Access to cutting‑edge technologies and automation tools.