Case Management Supervisor, ECHO Child Protection Project (Aswan)

About the role

Plan International is hiring a Case Management Supervisor for its ECHO child protection project in Aswan, Egypt. The role follows up and monitors the project at program area level, ensuring quality delivery of case management, emergency cash and child protection services in line with the Country Strategy. It works with team members, caseworkers and partners.

Key responsibilities

• Lead and oversee hub activities, ensuring quality delivery of case management, emergency cash and child protection services.
• Support project implementation according to approved plans, budgets, timelines and M&E requirements.
• Supervise caseworkers and ensure accurate, comprehensive case documentation and action plans.
• Represent Plan International in coordination and working group meetings.
• Ensure consistent application of SOPs and compliance with Plan policies and procedures.
• Oversee beneficiary data management, accuracy, confidentiality and data protection.
• Support risk management and safe programming within the case management system.
• Provide team leadership, performance management and staff capacity building with the Project Coordinator/Manager.
• Coordinate with the MEAL team on monitoring, evaluation and indicator tracking, and produce donor reports including monthly and quarterly quantitative and qualitative reporting.
• Support the Project Coordinator/Manager in maintaining relationships with donors, partners, government stakeholders and other key actors.
• Advocate for children's rights and well-being during emergencies and contribute to emergency response efforts.
• Ensure safeguarding compliance and quality case record management through supervision, document review and technical coordination.

Required profile

• Bachelor's degree in Social Sciences, Development Studies or a similar field.
• 2-4 years of experience with a proven record of success at a similar level, preferably in an INGO sector.
• Experience supervising caseworkers.
• Experience in case management, refugee and migrant contexts, humanitarian and emergency response, and child protection.

Required skills

• Advanced understanding of the development needs and vulnerabilities of primary impact groups from birth to adulthood.
• Knowledge of gender-transformative approaches, partnerships, evidence-based approaches and strengthening civil society.
• Providing clear direction and support to team members.
• Using ongoing monitoring and assessment to improve implementation quality.
• Interpreting and contextualising data, assessing results and drawing conclusions to inform initiatives.