Client Delivery Manager - Enterprise Software Platform

About the role

Burjline Builders is looking for a Client Delivery Manager in Cairo to own the delivery of a major enterprise software platform to a large utility client. This is a governance and relationship role, not an engineering one: the postholder acts as the single point of accountability for delivery, drives contractual milestones to formal acceptance and protects the schedule and commercial terms. The role works in partnership with the CTO, a Product Manager and the Business Development Director.

Key responsibilities

• Client relationship: act as the primary point of contact, run the weekly status meeting, maintain the stakeholder map and escalate issues early and in writing.
• Delivery governance: own the master schedule, maintain the RAID log and coordinate FAT, SAT, UAT, training and go-live readiness with the Technical Delivery Lead; chair the bi-weekly steering committee.
• Commercial protection: drive milestone acceptance sign-offs, enforce change control and flag margin risk and schedule slippage to the Delivery Director.
• Internal coordination: translate client requirements into work for the engineering team, interface with the Product Manager on scope and protect the roadmap, direct the Project Coordinator and shield the engineering team from unmanaged interruptions.
• Post go-live: transition the account into support and SLA governance and hand qualified opportunities to Business Development.

Required profile

• Bachelor's degree in engineering, computer science or a related field.
• Seven or more years in delivery or project management of enterprise software for large organisations.
• Demonstrated experience with Egyptian utility, government or state-owned clients, including procurement culture and formal correspondence.
• Track record of taking contractual milestones through to client acceptance and payment.
• Fluent Arabic and English, including formal written reporting; French or German is a plus.
• Desirable: exposure to SCADA, EMS, ADMS or OT environments, familiarity with utility control centre operations, PMP or PRINCE2, and prior work with transmission or distribution utilities.