Community Manager – Brand Engagement & Support

About the role

The Community Manager will be the voice and face of the client’s brand online, building and nurturing an engaged community across social platforms and forums. You will collaborate closely with the Account Management team to drive brand reputation, customer loyalty, and meaningful interactions.

Key responsibilities

• Develop and execute a comprehensive community engagement strategy to grow the online audience.
• Create and maintain an editorial calendar, schedule posts, and ensure error‑free delivery.
• Produce FAQs, brand guidelines, and other content to support community interactions.
• Provide timely customer support, handle inquiries, and escalate issues when needed.
• Monitor, moderate, and enforce community guidelines to uphold brand values.
• Track engagement metrics, generate regular reports, and deliver insights on campaign performance.

Required profile

• Minimum 5 years of community management experience for established brands.
• Deep understanding of Saudi culture and excellent Arabic copywriting abilities.
• Fluent in English with strong written communication skills.
• Creative thinker with problem‑solving capabilities and a customer‑focused mindset.
• Ability to work independently and collaboratively within cross‑functional teams.

Required skills

• Proficiency with major social media platforms and community management tools.