Contact Center Agent – Urdu Speaker

About the role

Geidea is looking for a motivated Contact Center Agent who is fluent in Urdu to join its customer support team. You will be the first point of contact for customers, handling inquiries, complaints and technical issues while ensuring a high level of satisfaction.

Key responsibilities

• Answer inbound calls from Urdu‑speaking customers and address their questions, complaints and technical problems.
• Provide accurate, efficient solutions and guide customers through Geidea’s digital payment products.
• Maintain detailed records of each interaction and transaction in the CRM system.
• Escalate complex issues to relevant departments and follow up until resolution.
• Stay updated on product features, service updates and company policies.

Required profile

• Bachelor’s degree in business management or a related field.
• Minimum 6 months of experience in a customer‑service or call‑center environment.
• Urdu language proficiency at C1/C2 level.
• English language proficiency at B1/B2 level.
• Strong communication and interpersonal abilities.

Required skills

What we offer

• Opportunity to work in a fast‑growing FinTech company.
• Collaborative environment that values innovation and resilience.
• Exposure to cutting‑edge digital payment solutions.