Corporate Receptionist

About the role

JLL is looking for a Corporate Receptionist for its Integrated Facility Management business line in Cairo. The Workplace Experience Ambassador team owns the internal and external visitor experience, delivering high standards of engagement through front-of-house and meeting and event services, while also maintaining presentation, administration and delivery standards across these areas.

Key responsibilities

• Own the visitor experience so that every interaction leaves a positive, memorable impression
• Deliver front-of-house services such as sign-in, badging, luggage, lost and found and deliveries
• Handle, direct and relay telephone, email and other queries received at the front desk
• Greet, assist and direct candidates, new hires, visitors and the general public
• Stay aware of onsite events and personalise the visitor experience accordingly
• Maintain presentation and functionality of front-of-house and meeting and event areas, paying close attention to detail
• Set up meeting and event spaces according to team guidelines and EHS considerations
• Check meeting rooms for furniture, signage, equipment, temperature, fabric and consumables
• Maintain Outlook, conference room finder and SharePoint room booking systems
• Keep up to date on local area services such as shops, restaurants, hotels and transport
• Liaise daily with partners such as security and janitorial teams on meetings and events
• Update room booking displays daily and support onsite space audits and walk-the-store processes
• Cover other facilities tasks as needed, such as trouble tickets, mail and courier services, site inspections and administrative work

Required profile

• Experience in reception, concierge or a related field
• Previous catering or hospitality experience is desirable
• Previous experience in a high-profile corporate environment
• Fluency in English and the local language
• Attention to detail, strong customer service and communication skills at all levels
• Professionalism, teamwork and willingness to go above and beyond

Required skills

• PC literacy and ability to manage daily activities using various systems
• Facilities management exposure is beneficial

Applicants are encouraged to apply even if they do not meet all requirements. The position is on-site in Cairo.