CRM Executive

About the role

Hyde Park Developments is hiring a CRM Executive in New Cairo City. The role is responsible for enhancing customer experience, achieving the highest level of customer satisfaction and improving customer retention.

Key responsibilities

• Implement CRM initiatives and develop the customer journey to improve the overall customer experience.
• Receive and handle customer requests and complaints through the call center or walk-ins, explaining processes and procedures and directing customers to the right people.
• Follow up with customers on their requests and complaints to ensure high satisfaction.
• Collaborate with cross-functional teams to design and run customer loyalty programs.
• Maintain and update customer databases, keeping data accurate and compliant with data protection regulations.

Required profile

• Minimum 2-3 years of experience in customer service, customer experience or a related field.
• Bachelor's degree in Business Administration, Marketing or a related discipline.
• Experience implementing CRM initiatives and improving the customer journey.
• Knowledge of customer loyalty programs and retention strategies.

Required skills

• Proficiency in CRM systems and Microsoft Office applications.
• Strong organizational and follow-up skills.
• Ability to handle customer inquiries and complaints effectively.
• Ability to manage and maintain customer data with high accuracy.