Customer Account Manager

About the role

The Customer Account Manager will be the primary point of contact for Blue Media Group’s clients, ensuring satisfaction and driving account growth. This full‑time, on‑site position in Cairo involves coordinating marketing and advertising solutions and maintaining long‑term, trust‑based relationships.

Key responsibilities

• Manage and grow client accounts, serving as the main liaison.
• Understand client needs and translate them into actionable marketing and advertising solutions.
• Coordinate with internal cross‑functional teams to deliver projects on time and within scope.
• Monitor campaign performance, prepare regular updates and reports.
• Resolve customer issues promptly and identify opportunities for account expansion.
• Maintain long‑term relationships built on trust and results.

Required profile

• Strong account management and customer satisfaction abilities.
• Analytical skills to interpret campaign data and provide insights.
• Excellent communication and customer support capabilities.
• Experience in marketing, advertising, or business‑solutions environments.
• Ability to collaborate with cross‑functional teams and manage multiple projects.
• Organizational and time‑management skills to meet deadlines.
• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• Proficiency in English; Arabic is an advantage.

Required skills