Customer Engagement Specialist – Product Specialist

About the role

The Customer Engagement Specialist (Product Specialist) will act as a trusted scientific partner for Healthcare Professionals (HCPs) and Thought Leaders. You will be the primary point of contact between Bayer and the HCP community, delivering brand and disease messaging through multi‑channel engagement.

Key responsibilities

• Deliver business growth and market share targets for assigned brands/territories.
• Organise and facilitate one‑to‑one, group, virtual and hybrid scientific meetings, panels and peer‑to‑peer sessions.
• Co‑create and deliver educational curricula with speakers, aligning HCP interests with Bayer’s scientific objectives.
• Plan and execute tailored, multi‑channel engagement strategies that meet Patient‑Focused Interaction standards.
• Capture, analyse and report HCP insights and event outcomes using Veeva and CRM systems.

Required profile

• Strong scientific knowledge and ability to communicate complex disease information.
• Excellent stakeholder management and collaboration across cross‑functional teams.
• Customer‑centric mindset with a focus on delivering value‑driven experiences.

Required skills

• Experience with Veeva platforms.
• Proficiency in CRM systems for data capture and reporting.