Customer Experience Specialist – Airport Services

About the role

We are looking for a proactive Customer Experience Specialist to ensure a smooth, hassle‑free arrival experience for passengers at Cairo International Airport. You will be the first point of contact, guiding travelers through the Visa‑on‑Arrival electronic process and coordinating with airport and governmental authorities.

Key responsibilities

• Welcome and assist passengers throughout their arrival journey.
• Operate the Visa‑on‑Arrival Electronic Booth and guide users through the electronic visa application.
• Coordinate with Immigration, Customs, airport authorities and other government entities to facilitate passenger processing.
• Create, track and follow up on technical support tickets related to operational systems and the electronic visa platform.
• Liaise with the IT team to resolve technical issues affecting passenger services.
• Maintain accurate operational records, reports and documentation.
• Escalate operational issues or customer concerns to the Operations Supervisor when required.

Required profile

• Bachelor’s degree (or equivalent).
• 0–3 years of experience in customer service, hospitality, aviation, tourism or any front‑office role; fresh graduates are welcome.
• Excellent communication and interpersonal skills in English.
• Professional appearance, positive attitude and strong problem‑solving abilities.
• Ability to work rotational shifts, including weekends and public holidays.
• Capability to coordinate with multiple stakeholders in a dynamic airport environment.

Required skills

• Proficiency with Microsoft Office applications.