Customer Service Advisor (Urdu/Hindi) – Cairo

About the role

We are looking for a bilingual Customer Service Advisor who speaks Urdu and Hindi to join our Cairo team. You will be the friendly voice of our clients, handling inbound and outbound interactions via phone, chat and email, and providing assistance with inquiries, order processing, troubleshooting and product guidance.

Key responsibilities

• Deliver high‑quality support across multiple channels while meeting contractual KPIs.
• Listen actively, demonstrate empathy and resolve customer issues with a solution‑oriented approach.
• Maintain accurate documentation and account notes for each interaction.
• Stay up‑to‑date with client products and services to provide confident assistance.
• Identify opportunities to upsell additional products or services when appropriate.
• Participate in initiatives aimed at improving customer satisfaction and business performance.

Required profile

• Fluent in Urdu, Hindi and English (written and spoken).
• High school diploma; relevant customer‑service experience is a plus.
• Strong communication, interpersonal and multitasking abilities.
• Ability to work in a fast‑paced, performance‑driven environment and adapt to rotating shifts.
• Detail‑oriented, dependable and professional demeanor.

Required skills

• Basic computer proficiency and ability to navigate internal systems.

What we offer

• Competitive salary.
• Transportation assistance.