Customer Service Officer

About the role

We are looking for a motivated Customer Service Officer to join our banking team. In this role you will be the first point of contact for clients, helping them with everyday banking needs while ensuring a high level of service and regulatory compliance.

Key responsibilities

• Assist bank customers with a variety of banking‑related activities, understanding their needs and promoting appropriate products and services.
• Handle account opening and closing procedures, ensuring all required regulatory forms are signed and uploaded correctly.
• Upload customer signatures into the banking system and verify compliance with Central Bank of Egypt and other regulatory requirements.
• Provide accurate information and support to clients, maintaining a professional and trustworthy relationship.

Required profile

• University degree.
• Basic knowledge of banking services and products.
• Excellent communication and interpersonal skills.
• 0‑2 years of relevant experience.
• Successful completion of the bank’s entry assessments and interview panels.

Required skills

What we offer

• Opportunity to develop a career in the banking sector.
• Supportive team environment focused on customer excellence.