Customer Success Executive – Merchant Onboarding & Configuration

About the role

We are looking for a Customer Success Executive to lead the onboarding and configuration of new merchants on the Prepit platform. You will be the first operational point of contact after a sale is closed, ensuring a smooth implementation and activation of merchant accounts.

Key responsibilities

• Receive merchant handover from Sales and create merchant accounts and branches in the system.
• Configure merchant settings, menus, products, categories, pricing, operating hours and other platform parameters according to business requirements.
• Validate data quality, coordinate onboarding timelines and serve as the primary contact during the implementation phase.
• Troubleshoot onboarding issues, escalate technical problems when needed, and follow up to guarantee timely activation.
• Collaborate with Sales, Product, Operations and technical teams, maintain accurate documentation and produce regular onboarding reports.

Required profile

• Bachelor’s degree in Business Administration, Commerce, Information Systems or a related field.
• 1‑3 years of experience in Customer Success, Account Management, Operations, Merchant Onboarding or implementation roles.
• Familiarity with SaaS, POS, FoodTech or FinTech environments.

Required skills

What we offer

• Private medical insurance and life cover.
• Hybrid work model with generous maternity and paternity benefits.
• Regular team‑building events and a supportive learning & development programme.