Customer Support Analyst – Arabic & English

About the role

Travelport is seeking a bilingual Customer Support Analyst to join its global help‑desk team. You will use your Arabic and English language skills to assist travel professionals worldwide, troubleshooting issues across the Travelport product portfolio.

Key responsibilities

• Provide help‑desk support for all Travelport products via phone, email, chat and web requests.
• Diagnose and resolve functional and technical issues quickly to minimise customer impact.
• Log, monitor and manage incidents using Travelport’s Incident Management System, tracking them through to resolution.
• Collaborate with internal teams and escalation partners to ensure timely issue resolution.
• Identify recurring trends, suggest process improvements and promote self‑service tools such as MyTravelport.

Required profile

• Fluent in both Arabic and English.
• Strong problem‑solving attitude and ability to work in a fast‑paced, international environment.
• Excellent communication skills and a customer‑focused mindset.

Required skills

• Experience with help‑desk support processes.
• Familiarity with incident management systems.

What we offer

• Daily use of Arabic and English in a global setting.
• Training on travel technology and Global Distribution Systems (GDS).
• Opportunities for international collaboration and career growth.