Customer Support Technical Specialist – Associate (French/Spanish/Portuguese)

About the role

The Customer Support Technical Specialist – Associate provides remote technical assistance to Commvault customers, handling queries and incidents across a broad set of enterprise technologies. The role focuses on delivering high‑quality support while maintaining strong customer satisfaction.

Key responsibilities

• Provide remote assistance for technical issues and queries.
• Manage personal incident queues, keeping customers regularly updated.
• Maintain incident backlog and aged calls within defined limits.
• Achieve customer satisfaction scores at or above target levels.
• Troubleshoot and resolve deployment, configuration, backup, archiving, restore, replication and performance‑benchmarking issues.
• Work with on‑prem hypervisors (VMware, Microsoft Hyper‑V), container platforms (Kubernetes), cloud hypervisors (AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEVFS) and Windows file systems.

Required profile

• Solid technical foundation in operating systems (Windows, Unix/Linux) and networking.
• Proven technical experience with a systematic troubleshooting methodology.
• Strong communication skills and customer empathy.

Required skills

• Windows operating system
• Unix/Linux operating systems
• Networking concepts
• VMware
• Microsoft Hyper‑V
• Kubernetes
• AWS, Azure, GCP
• Nutanix AHV, OpenStack, OCI, OpenShift, RHEVFS
• Windows File Systems