Customer Support Technical Specialist – Associate

About the role

The Customer Support Technical Specialist – Associate works within Commvault's Server group to deliver technical solutions for a diverse customer base. You will own support tickets from initial intake through resolution, collaborating with development teams when needed. This position offers an innovative, collaborative environment on a distributed team that consistently leads industry satisfaction scores.

Key responsibilities

• Troubleshoot and resolve critical support problems for Windows Server environments.
• Fix customer issues using remote desktop tools.
• Communicate effectively with customers via phone and email.
• Address networking, connectivity, name‑resolution, and performance‑related issues on operating systems and hardware.
• Provide expertise to customers, partners, and on‑site consultants.

Required profile

• Genuine passion for technology and continuous learning.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills for interacting with customers of varying technical levels.
• Ability to work independently and as part of a distributed team.

Required skills

• Windows Server administration
• Remote Desktop tools
• Networking concepts
• Troubleshooting and diagnostics
• Connectivity and name‑resolution troubleshooting
• Performance analysis on OS and hardware
• Backup solutions, preferably Commvault suite

What we offer

• Innovative training programs
• Collaborative and supportive colleagues
• Opportunities for professional growth within a market‑leading company
• Access to cutting‑edge data protection technologies