Director of Housekeeping

About the role

A hotel in Cairo, part of the Nile City Towers complex, is looking for an experienced and visionary Director of Housekeeping to lead its housekeeping operations. The role oversees all aspects of the department, drives operational excellence and builds a team focused on cleanliness, presentation and guest satisfaction.

Key responsibilities

• Develop, implement and refine housekeeping policies, procedures and quality standards aligned with organizational goals and industry best practice.
• Lead, mentor and motivate a diverse team of housekeeping staff, including supervisors and room attendants.
• Create, manage and analyze departmental budgets, including labor costs, supplies and equipment procurement, and identify cost-saving opportunities.
• Conduct regular inspections and quality audits to ensure consistent cleanliness, presentation and compliance with protocols.
• Collaborate with other departments to coordinate guest experiences and resolve interdepartmental issues.
• Implement and monitor health, safety and environmental protocols in line with local regulations and sustainability practices.
• Manage inventory systems and vendor relationships to optimize procurement of cleaning supplies and equipment.
• Analyze performance metrics and KPIs to drive operational efficiency, and handle guest complaints and feedback with empathy.
• Stay informed on industry trends and technologies and champion their adoption.
• Recruit, onboard and develop staff, create career paths and performance reviews, and manage crises and changing operational demands.

Required profile

• 5+ years of experience in housekeeping management, preferably in luxury hotels, resorts or high-end hospitality.
• Bachelor's degree in Hospitality Management, Business Administration or a related field (preferred).
• CEH certification or equivalent professional credential (preferred).
• Leadership, communication and interpersonal skills, with experience in multicultural teams.
• Flexibility to work weekends, holidays and on-call shifts.

Required skills

• Advanced proficiency in budgeting, financial management and cost analysis.
• In-depth knowledge of cleaning techniques, products, equipment and protocols.
• Experience with hospitality management software and property management systems.
• Vendor and supplier relationship management, quality assurance and inspection.
• Knowledge of health, safety and environmental regulations and sustainability initiatives.

What we offer

• Employee benefit card with discounted rates at Accor worldwide.
• Learning programs and opportunities to grow within the property and across the group.
• Corporate social responsibility activities such as Planet 21.