E‑Commerce Operations Specialist – FMCG

About the role

The Online Store Development Operations (SDO) team is looking for an E‑Commerce Operations Specialist to ensure digital‑shelf excellence across key e‑commerce platforms. You will work closely with commercial, brand and customer‑operations teams to drive content quality, availability, pricing accuracy and search performance.

Key responsibilities

• Conduct bi‑weekly audits using the CARSx framework and deliver scorecards on content, availability, ratings, search and pricing.
• Engage with customer‑ops teams to resolve content gaps, missing SKUs, stock issues and pricing discrepancies, maintaining an issue tracker with ≥90% closure within 14 days.
• Manage product listings and brand store pages, ensuring 100% SKU content optimization and timely onboarding of new products (within 3 weeks).
• Monitor key KPIs such as CARSx score, availability rate, issue‑closure rate and promotional execution accuracy.

Required profile

• 1–3 years of experience in e‑commerce operations, retail or trade marketing.
• Hands‑on experience with platforms like Breadfast, Talabat, Carrefour or similar.
• Fluent in Arabic and English.
• Detail‑oriented, self‑driven and strong communicator.

Required skills

• Excel
• Power BI
• Google Sheets